Building Capacity Together
Toronto Local Immigration Partnerships (LIPs) Workshop Series
for Service Providers Working with Vulnerable Newcomers
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CRISIS DE-ESCALATION
​Content includes:
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Information about trauma-informed practices;
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An explanation of how anger typically escalates;
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Details about how to assess risk;
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Tips on how to communicate with someone who is angry or aggressive, to verbally diffuse the crisis situation;
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What to consider when conducting or participating in a post-crisis team debrief.
Background
Crises can occur anywhere, including in the workplace. Service providers have often been in situations in which a client or someone else in the office gets emotional, angry, or agitated. This can be challenging to deal with, as it is often difficult to quickly think of a way of verbally diffuse the situation.
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Understand the difference between crisis de-escalation and crisis intervention;
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Learn about potential triggers, and how to avoid triggering someone;
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Understand how trauma impacts the body and mind and how to be trauma-informed;
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Consider how each person's own triggers and trauma histories may impact a crisis de-escalation;
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Learn about different stages of crisis escalation;
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Learn how to assess risk, including how to conduct an environmental scan;
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Learn and practice effective de-escalation techniques;
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Learn about debrief best practices.
Objectives
Background
Objectives
Agenda
1.What is crisis de-escalation?
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2.Crisis escalation
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3.Triggers
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4.Risk assessments
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5.De-escalation
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6.The debrief process
January 24 & February 26, 2019
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Nadine Nasir, Adult Educator, Toronto South Local Immigration Partnership, St. Stephen’s Community House
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Craig Currah, Case Worker and Recreational Therapist, Centre for Addiction and Mental Health (CAMH)
Speakers
Agenda
Speakers
Exercises
January 24, 2019​
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February 26, 2019
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Presentations
Exercises
Presentations
Room Set-up
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Ensure that all participants can see the PowerPoint presentation;
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Ensure that there are at least 3 meters of space without any obstruction for the exercises.
Crisis De-escalation & De-escalation Techniques Handout
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Environmental Assessment Tool, Ontario Safety Association for Community Healthcare (OSACH)
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Assessments for Specific Risk, CAMH
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The METRAC Women's Safety Audit Guide
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Resources
Room Set-up
Resources
